The chaotic environment of small business has myriad external pressures that can expose your business to customer risk. These include technological change, changing consumption habits and the tightening of bank lending rules. In this article, AIF’s Greg Charlwood, outlines tips for getting to know customers better and reducing exposure to customer risk. The article was originally published in Inside Small Business.
Customers are important assets but they can be high risk assets. Every business must ensure that they have the right clients, and the appropriate policies and procedures to manage them.